FAQ & POLICIES
DO YOU DO MONOGRAMMING?
Although this used to be a service that I had available I am no longer offering embroidery or vinyl services.
DO YOU HAVE AN OFFICE?
At this time I run my business out of my home office so I do not have a commercial location. That being said I am happy to meet with local clients for a set appointment. My office hours are listed below and on the contact page. Fill out the contact form or send me an e-mail and we can set up a meeting whether that is in person or over the phone!
WHAT IS THE TURNAROUND TIME?
Proofs are generated in 1-2 business days.
Flat printed orders ship within 3-4 business days after approval of proof .
Turnarounds vary depending on availability, but can take an additional 1-3 weeks.
Please contact me for availability and current turnarounds.
DO I HAVE TO PAY SALES TAX?
Orders shipped within the state of Texas are charged a 8.25% tax.
HOW OFTEN DO YOUR PRICES CHANGE?
Prices are subject to change at any point without notice. This can be due to a high demand of requests or printing increases from our vendors.
HOW SOON SHOULD I BOOK MY WEDDING INVITATIONS?
I recommend booking 8-10 months before your wedding, but don’t wait if you love a certain suite, the sooner the better! I take a limited number of clients each month, so I do book up quickly. Contact me and we can discuss further if you have any questions.
DO YOU OFFER REFUNDS? WHAT IF THERE IS AN ERROR ON MY INVITATIONS?
Due to the nature of the work there are no refunds. Ashlynn Elliff is not responsible for proofreading. The information that is submitted by the customer and will be used unless noted otherwise. Once the customer approves the final proof and it is sent to print there are no changes allowed. If there is a mistake and it is addressed after the printing process, Ashlynn Elliff will invoice you the amount of the re-print only not the design work.
TERMS & CONDITIONS
You will receive a copy with these terms & conditions upon booking my design fees
the terms of this agreement expire 30 days after being submitted to the client. if this agreement expires, designer has the right to modify the agreement and resubmit it to client.
client agrees to pay designer the fees listed in the project proposal, including all taxes. client will pay designer expenses, including but not limited to: (a) incidental and out-of-pocket expenses at cost plus designers standard markup of 10%; (b) mileage reimbursement, other than normal commuting, at .52 per mile; (c) travel expenses, other than normal commuting, but including airfare and rental vehicles, with client approval. pricing in the project proposal includes only designer fees. any other costs, such as hosting, art licensing or photography, will be billed separately to the client.
a non-refundable deposit of one half the entire estimate is due upfront and before any design work is started. Final payment is due once all the design work is completed and before any final files are sent to the client. If client or designer decides to end this agreement, designer retains the deposit for time spent on research and design.
a monthly service fee of 1.5 percent, or the maximum allowed by law, is payable on all overdue balances. all grants of any license to use or transfer ownership of any intellectual property rights under this agreement are conditioned on full payment, including all outstanding additional costs, expenses, fees, or any charges.
CHANGES TO PROJECT SCOPE
if client wants to change the scope of work after acceptance of this agreement, client shall send designer a written change order describing the requested changes in detail. within 10 days of receiving a change order, designer will respond with a statement proposing designers availability, additional fees, changes to delivery dates, and any modification to the terms and conditions. designer will evaluate each change order at its standard rate and charges. client will be billed on a time and materials basis at designers hourly rate of $65 per hour. such charges shall be in addition to all other amount payable under this agreement, despite any maximum budget, contract price or final price identified. designer may extend or modify any delivery schedule or deadlines in the agreement as may be required by such changes. client will have 10 days to respond in writing accepting or rejecting the new proposal. if client rejects the proposal, designer will not be obligated to perform any services beyond those in the original agreement. If clients design direction changes after initial agreement, my time will be billed seperately.
client shall use all reasonable efforts to provide needed information, materials and approvals. any delay by client will result in a day-for-day extension of the due date for all deliverables. If designer waits beyond 30 days for any revisions and project is at a standstill because of the client, the designer as the right to end the contract or revise/update the estimate based on thier current design costs. any delay caused be conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. each party shall use reasonable efforts to notify the other party, in writing, of a delay. conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, power failure, fire, flood, acts of god, labor disputes, riots, acts of war, terrorism and epidemics.
EVALUATION + ACCEPTANCE
client shall, within 10 business days after receiving each deliverable, notify designer in writing of any failure to comply with the specification of the project proposal or of any other objections, corrections or changes required. designer shall, within 10 business days of receiving clients notification, correct and submit a revised deliverable to client. client shall, within 15 business days of receiving a revised deliverable, either approve the corrected version or make further changes. if after 3 corrections by designer, client finds the deliverables are not acceptable, client may terminate this agreement subject to the termination clauses of this agreement. if client fails to provide approval or comments during any approval period, those deliverables will be considered approved and accepted. All objections, corrections and changes shall be subject to the terms and conditions of this agreement.
ACCREDITATION AND PROMOTION
designer shall be entitled to place accreditation, as a hyperlink, in the form, size and location as incorporated by designer in the deliverables on each page of the final deliverables with final agreement of client. designer retains the right to reproduce, publish and display the deliverables in designer’s portfolios and websites, in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the deliverables in connection with such uses.
all material considered confidential by either party shall be designated as confidential. confidential information shall not be disclosed to third parties and shall only used as needed to perform this agreement. Confidential information shall not include any information that is already known by the recipient, becomes publicly known through no fault of the recipient, or is received from a third party without a restriction on disclosure.
RELATIONSHIP OF THE PARTIES
designer is an independent contractor. designer shall determine, in its sole discretion, the manner and means by which the services are accomplished. no agency, partnership, joint venture, or employee-employer relationship is intended or created by this agreement. neither party is authorized to act as agent or bind the other party except as expressly stated in this agreement. designer and the work product or deliverables prepared by designer shall not be deemed a work for hire as defined under copyright law. all rights granted to client are contractual in nature and are expressly defined by this agreement.
REPRESENTATIONS AND WARRANTIES
client represents and warrants to designer that to the best of client’s knowledge, use of the client content does not infringe the rights of any third party. designer represents and warranty to client that to the best of designer’s knowledge, the deliverables will not violate the rights of any third parties. except for the express representations and warranties stated in this agreement, designer makes no warranties whatsoever. designer explicitly disclaims any other warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or compliance with laws or government rules or regulations applicable to the project.
INDEMNIFICATION AND LIABILITY
client shall indemnify designer from any and all damages, liabilities, costs, losses, expenses or attorney fees arising out of any claim, demand, or action by a third party due to materials included in deliverables at the request of the client. the services and the work product of designer are sold “as is.” in all circumstances, the maximum liability of designer, its directors, officers, employees, design agents and affiliates (“designer parties”), to client for damages for any and all causes whatsoever, and client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net profit of designer. in no event shall designer be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by designer, even if designer has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.
TERM AND TERMINATION
this agreement shall begin when both parties sign and shall continue until all services are complete and delivered, or until the agreement is terminated. either party may terminate this agreement at any time, on 10 days prior written notice if the other party breaches any of its material responsibilities or obligations under this agreement and fails to cure that breach during that 10 day period. either party may terminate this agreement at any time, on written notice to the other party, if the other party ceases to conduct business in its normal course; makes an assignment for the benefit of creditors; is liquidated or otherwise dissolved; becomes insolvent; files a petition in bankruptcy; or a receiver, trustee, or custodian is appointed for it. in the event of termination, client shall pay designer for the services performed through the date of termination in the amount of a prorated portion of the fees due. client shall pay all expenses, fees, and additional costs incurred through the date of termination.
designer grants to client a non-exclusive, perpetual and worldwide license to use and display the final deliverables in accordance with this agreement. the rights granted to client are for use of the final deliverables in its original form only. client may not change, create derivative works or extract portions of the final deliverables.
designer retains all rights in and to all preliminary works. client shall return all preliminary works to designer within thirty (30) days of completion of the services. all designer tools are and shall remain the exclusive property of designer.
during the first month following expiration of this agreement, designer shall provide up to 30 minutes of support services at no additional cost to client. support services means commercially reasonable technical support and assistance to maintain and update the deliverables, including correcting any errors or deficiencies. requests for additional support will be billed on a time and materials basis at designers standard rate. the services in the warranty period and do not include enhancements to the project or other services outside the scope of the proposal.
alteration of any deliverable is prohibited without the express permission of designer. designer will be given the first opportunity to make the required alterations. unauthorized alterations shall constitute additional use and will be billed accordingly.
parties agree to attempt to resolve any dispute by negotiation between the parties. if parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed to by the parties. the prevailing party shall be entitled to recover its attorneys’ fees and costs in any dispute resolved by binding arbitration or litigation.
modifications to this agreement must be in writing and signed by both parties. failure by either party to enforce any right or seek to remedy any breach under this agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach. all notices under this agreement shall be given in writing either by: (a) email, with return confirmation of receipt; (b) certified or registered mail, with return receipt requested. notice will be effective when received, or in the case of email, on confirmation of receipt. rights or obligations under this agreement shall not be transferred, assigned or encumbered without the prior written consent of the other party. this agreement shall be governed by the law of [state]. if any provision of this agreement is held invalid or unenforceable, the remainder of this agreement shall remain in full force and effect. where possible the invalid or unenforceable provision shall be interpreted in such manner as to be effective and valid under applicable law. headings and numbering used in this agreement are for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of this agreement, and shall not have any legal effect. this agreement is the entire understanding of the parties and supersedes all prior understandings and documents relating to the subject matter of this agreement